Upon arrival at the airport. you will meet our local representative who will transfer you to the hotel.

Upon Check-out from the hotel. our local representative who will transfer you to the airport.

CANCELLATION, RETURN & REFUND POLICY

Thanks for confirm Tour Package at Renaissance Holidays If you are not entirely satisfied with your purchase, simply return! Refund Modality: The company will refund the money exactly the way it was received. The Refund process will be the same as per the Payment modality. However, claiming refunds for any purchases made through MFS (Mobile Financial Services) e.g. Bkash, Nagad, Rocket etc will incur a service/cash-out charge which has to be borne by the customer. The charge amount will vary according to the MFS availed during the purchase. Returns Bought something online, but it’s not what you expected it to be. Don’t worry, we’re here for you You have 7 to 10 Working days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Here's how to return an item: Call our customer service hot line 01958618226 with order details for the assistance.

Refund Policy -

15 days prior to the Travel Date - 50 % of Total Holiday Cost.

10 days prior to the Travel Date - 75 % of Total Holiday Cost.

05 days prior to the Travel Date - 100% of Holiday Cost will be Non-Refundable.

1)Return Air Tickets
2)Hotel(3*)
3)City Tour
4)Airport Pic and drop
5)Breakfast
6)Tax and Service Charge.

Kathmandu :

3* Hotel : Hurya Heritage , Apsara, Yatri Buddy or Similar

4* Hotel : Holiday inn Express or Similar Aloft ( Extra Charge)

5* Hotel: Hyatt Place or Similar ( Extra Charge)

Pokhara:

3* Hotel: Mount View , Hotel White Pearl or Similar

4*Hotel:  Saowar or Landmark  ( Extra Charge)

5*Hotel: Hotel Barahi or Pokhara grande  ( Extra Charge)

Nagarkot:

3* Hotel: Nagarkot Shangrila , Himalayan Villa

4* Hotel : Soaltee westend or Country Villa ( Extra Charge)

5* Hotel: Mystic Mountain ( Extra Charge)

Excludes:

▪ Any Kind of Personal Expenses or Optional Tours / Extra Meals Ordered

▪ Monument & Museum Entrance Fees for the sights mentioned in the Itinerary.

▪ Anything not specifically mentioned under the head “Prices included”.

▪ Tips, Insurance, Laundry, Phone Calls

▪ The Services of Vehicle is not included on leisure days & after finishing the sightseeing tour as per the Itinerary

▪ Any Kind of Drinks (Alcoholic, Mineral, Aerated)

▪ Camera fee, Soft or Hard drinks, Starters.

▪ Medical & Travel insurance

▪ Guide

Day 1: Arrival and free day at Kathmandu

Day 2: Kathmandu to Nagarkot -Over night

Day 3: Departure 

Special Notes:

▪ Vehicle mentioned will perform the duties as per the itinerary and will not be at disposal – point to point

▪ All of our guest must carry a valid passport.

▪ Check in at the hotels is at 2 Pm and & check out time is 12 Noon.

▪ Guests are requested to get SIM card from Kathmandu airport so that we can communicate easily on timeto-time basis. SIM card is available at nominal cost at airport.

▪ Service can’t be availed or changed once it is confirmed.

▪ In case of unavailability of rooms at above mentioned hotels on booking date similar category hotels will be provided.